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Return Policy

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Return Policy


Please note all returns must be received in original condition within 30 days. All returns need to be authorized through Form Outdoors Customer Service before any further action can be taken. All returned items must include the Return Authorization number provided and be in the original packaging and in the condition in which it was received to qualify for replacement or refund subject to the conditions below.

Please be aware that furniture is susceptible to damage during transit. We stress the importance to handle shipments with care but we cannot guarantee that every order will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

Returned merchandise will be examined upon receipt to confirm the reason for the return. Once merchandise is received and reviewed you will receive a replacement or refund to the original purchase method, minus any shipping charges or re-stocking fees incurred subject to the policies listed below:

Attention:

We do our best to provide accurate information throughout our web site but mistakes can occur. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Special Orders

Special Order items must be shipped back in their original packaging as new. All special orders are subject to a 20% re-stocking fee and the customer will be responsible for shipping back as well as a charge for outbound shipping if Free Shipping was used. Please note, custom cushions and upholstered furniture are considered Custom Orders and are not returnable.

Pricing

All prices on our web site are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery lead times are subject to change.

Final Sale and Clearance Items

All online items marked as Clearance or Final Sale will be considered final-sale items and cannot be returned under any circumstances.

Fabric Note

All fabric sales are final. To inquire fabric swatches before purchasing any item please contact us at info@formoutdoors.com and will be happy to send you samples.

Receiving & Inspecting Merchandise

If you are returning orders for any other reasons, please contact us by phone or email. Any return may be subject to additional fees, such as stocking and freight costs if you received your order with free delivery. Any furniture pieces that have been assembled or altered in any way we cannot accept.

We stand behind our products and are happy to help refund or replace any furniture that arrives damaged or defective. Please refer to the following information in regards to damaged orders.

Please note that you are personally responsible for inspecting merchandise at time of delivery while the delivery agent is present. Please inspect all carton surfaces for signs of damage; those sitting directly on the pallet are most prone to forklift damage.

  • If a carton is crushed or has any punctures, tears, indentations, or creases, then you should open it to inspect the contents for damage. Even if you do not find any obvious damage, please write "Damaged Carton" on the receipt when signing.
  • Shipping pallets and shrink wrap should be in good condition and intact. If a pallet is broken, you should open any cartons sitting directly on the pallet and inspect the contents. Shrink wrap that is punctured, torn, or missing is a common indicator of damage. You should also note this on the receipt, even if there is no obvious damage.
  • If a carton containing wicker furniture is crushed or dented, verify that the frame is not bent by placing the item on a level surface (e.g., place a chair on a level surface such as a table top and make sure all legs touch the surface).
What should I do if a product is damaged?

If an item is damaged, please simply note the damage on the receipt when you sign. (e.g. "broken table"). The key here is to ensure that any and all damage is noted when signing the receipt.

Once you have signed for the items as damaged, please contact us either by phone or email to report the damage so that we can start the process to get you the replacements that you need in a timely manner. To help is with the claim process we may ask you to submit some pictures of the damage as documentation against the carrier.

In some cases, we may ask that you hold onto the damaged items until such time that the carrier can inspect or pick them up in order to settle our claim. Please do not discard the damaged items without speaking to someone from Form Outdoors first.

What should I do if the delivery agent refuses to wait while I inspect for damage?

The delivery agent should never refuse to wait, but if they do, simply note "PENDING INSPECTION. DRIVER WOULD NOT WAIT."

What if the delivery agent assures me that all products are in good condition?

Always inspect the shipment regardless of what the delivery agent says. The delivery agent is not responsible for inspecting the shipment.

In addition to any damage discovered at time of delivery, you must open and inspect the contents of all cartons regardless of condition within 7 days of receipt. If you discover concealed damage during this process, please save the damaged item, its carton, and all packaging. Do not assemble the damaged item.

Privacy & Security

Our customer privacy is our top priority. Your email address is used only for communication about your order. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party.








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